Philip Griffin

Philip is the founder and Managing Director of RoomTrust, a leading specialist in group accommodation management systems and services. A hotelier by trade, Philip had 20 years’ managerial experience in the hotel and leisure industry before forming RoomTrust in Brussels in 2004. His joint passions for service excellence and innovative systems have seen RoomTrust grow into a market leader, working with companies, professional associations and event managers worldwide. His style is collaborative: listen and understand real client needs; work with them to realise changes; share the resulting improvements with everyone.

RoomTrust provides cloud-based systems for event management professionals and comprehensive accommodation management services for organisations with the need, but not the expertise. In 2016, RoomTrust contracted and managed more than 200,000 room nights worldwide.

Smart buying and management of group accommodation

Most organisations contract group accommodation, whether for conferences, incentives, training programmes, recruitment drives or exhibition rooms. The financial commitment is usually high and the potential penalties for releasing unwanted rooms severe. Furthermore, the process of managing numbers, names and lists can be time-intensive. Philip will give you some tips on maximising contract flexibility to minimise potential penalties. He will also give you some ideas on how to minimise staff involvement in the process.

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